Jetta Excess Baggage - Helping you Save up to 50% on Excess Baggage!  
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        Frequently Asked Questions

  1. Why Jetta Excess Baggage?
  2. How do Jetta Excess Baggage rates compare with excess baggage?
  3. Do Jetta Excess Baggage send to everywhere in the world?
  4. Is the Jetta Excess Baggage service to the destination airport?
  5. Is delivery to the door available?
  6. Does my baggage with Jetta Excess Baggage arrive on the airport carousel when I arrive?
  7. Does my baggage travel on the same aircraft I am travelling on?
  8. Does my baggage travel on cargo or passenger aircraft?
  9. Which airlines do Jetta Excess Baggage use?
  10. How do we find our baggage at Destination?
  11. Will I be contacted at destination?
  12. How long does baggage take to reach the destination from time of Jetta Excess Baggage pickup or drop-off at Jetta Excess Baggage office?
  13. Are there charges payable at the destination?
  14. What about duties, GST, VAT, and sales tax?
  15. How do I arrange a pickup?
  16. Can I bring my baggage to Jetta Excess Baggage?
  17. How do I pack my things?
  18. Can I use other companies cartons and boxes?
  19. What should I not pack?
  20. How do I label my baggage?
  21. How much weight should I pack per item?
  22. Do I seal my bags, boxes or cartons?
  23. Should I number the items of baggage?
  24. Should I do a packing list?
  25. Do Jetta Excess Baggage charge by volume or by weight?
  26. What form of payment does Jetta Excess Baggage accept?
  27. Can I send my baggage freight collect - C.O.D.?
  28. How do we know what your baggage weighs?
  29. Will Jetta Excess Baggage accept baggage if not properly packed?
  30. How do I complete the Jetta Excess Baggage Connote?/SLI?
  31. Do Jetta Excess Baggage Security Seal?
  32. Does Jetta Excess Baggage have secure storage?
  33. Insurance
  34. Do Jetta Excess Baggage do seafreight?
  35. Is it cheaper by air than by sea?
  36. Do Jetta Excess Baggage do general cargo, live animals, and perishable cargo?
  37. Do we offer discounts to international students?
  38. Are there special customs forms for international students?
  39. Are Jetta Excess Baggage members of any associations?
  40. Do Jetta Excess Baggage have associates in United Kingdom?
  41. Do Jetta Excess Baggage have associates in United States and Canada?
  42. Do Jetta Excess Baggage have associates in New Zealand?
  43. Do Jetta Excess Baggage have associates in other countries?
  44. How long has Jetta been operating?
  45. Recommendations of Jetta Excess Baggage baggage service
  46. What is the smallest baggage consignment that Jetta Excess Baggage will accept?
  47. What is the largest consignment?
  48. What was the most unusual consignments of baggage?
  49. Where is the most unusual place?
  50. Is there GST on baggage for overseas destinations?



WHY JETTA EXCESS BAGGAGE

Jetta Excess Baggage are Australia’s leading national specialist baggage service with offices in Brisbane, Sydney, Melbourne, Adelaide and Perth.

For a local phone call - 1300 300 688 you are connected to the nearest Jetta Excess Baggage office throughout Australia.

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HOW DO JETTA EXCESS BAGGAGE RATES COMPARE WITH EXCESS BAGGAGE

Jetta Excess Baggage are up to 50 per cent less than excess baggage. Your baggage travels on the first available flight direct to airport of destination and you deal direct with the International airline at the destination. See - Rate Comparison

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DO JETTA EXCESS BAGGAGE SEND TO EVERYWHERE IN THE WORLD.

We send from Australia to most customs airports in the world by air.

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IS THE JETTA EXCESS BAGGAGE SERVICE TO THE DESTINATION AIRPORT

YES - For security reasons we send to the airport you are going to. Door to door is available to some destinations.

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IS DELIVERY TO THE DOOR AVAILABLE.

YES - Delivery to the door is available to some destinations but is expensive. Usually you have to go to the airport so why pay more if you are able to clear customs yourself. Additional charges apply for delivery to the door so check with Jetta Excess Baggage. For delivery to the door we require local customs forms completed, a complete packing list, a copy of passport and copy of student ID if you are a student.

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DOES MY BAGGAGE WITH JETTA EXCESS BAGGAGE ARRIVE ON THE AIRPORT CAROUSEL WHEN I ARRIVE.

NO - All baggage goes to the cargo section at the airport of destination. Jetta Excess Baggage gives all details of where to find your baggage including the airline tracking number - Master Airwaybill Number, the Airline and the local phone number of the cargo section at destination.

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DOES MY BAGGAGE TRAVEL ON THE SAME AIRCRAFT I AM TRAVELLING ON.

NO - Not usually. Jetta Excess Baggage suggest that you send more than 5/7 days before you depart, so you are able to pickup from the airport when you arrive at your destination. We usually do not use the same aircraft or flight as you are travelling on as your baggage does not walk off the aeroplane like yourself. Baggage is available usually 4 to 6 hours after arrival of the aircraft at the cargo section of the airline we have used.

Sometimes you change airline on route to your destination but Jetta Excess Baggage normally uses one airline all the way to the destination where possible.

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DOES MY BAGGAGE TRAVEL ON CARGO OR PASSENGER AIRCRAFT.

Jetta Excess Baggage use only passenger aircraft.

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WHICH AIRLINES DO JETTA EXCESS BAGGAGE USE

There are currently 32 International airlines originating from Australia and we use all 32 International airlines. Sometimes your luggage travels on a more direct service than you are travelling on yourself.

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HOW DO WE FIND OUR BAGGAGE AT DESTINATION .

Once your baggage is in care of Jetta Excess Baggage we advise you the Airline your baggage is travelling on, the airwaybill number - an eleven digit number - ( tracking Number), the IATA airline two letter code, the estimated arrival date and the phone number of the airline at the airport of arrival.

Once Jetta Excess Baggage has picked up your baggage please ensure that you ring our office before you leave Australia as it is very hard to find your baggage if you do not know the above details.

Australian security regulations do not allow Jetta Excess Baggage to give these details before your baggage is in our care.

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WILL I BE CONTACTED AT DESTINATION.

YES - Once your baggage has arrived at its destination. You are only allowed so many hours free storage on arrival. It is best if you contact the airline office on the day your baggage is due to arrive.

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HOW LONG DOES BAGGAGE TAKE TO REACH THE DESTINATION FROM TIME OF JETTA EXCESS BAGGAGE PICKUP OR DROP-OFF AT JETTA EXCESS BAGGAGE OFFICE.

Jetta Excess Baggage use all International airlines - next available flight to the destination. The usual time frame is 5-7 working days.

Even though we use the best International Airlines - Jetta Excess Baggage pays a premium - we are not responsible for delays how ever they may occur . If your baggage is delayed then keep in contact with the airline your baggage is travelling with. Most International Airlines have online tracking systems or email Jetta Excess Baggage on - customerservice@jetta.com.au. Please be aware of the different time zones when you send email.

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ARE THERE CHARGES PAYABLE AT THE DESTINATION. .

There are sometimes airline terminal fees, customs fees and/or Quarantine fees payable at some destinations.This is at the discretion of each country and/or International Airline. Jetta Excess Baggage consign all baggage direct to airport of destination to avoid agents fees. If you are asked to pay any fees ask what you are paying for and always ask for an official receipt.

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WHAT ABOUT DUTIES, GST, VAT AND SALES TAX

Duties, sales tax, G.S.T., V.A.T. vary from country to country and usually if you have owned your personal effects for more than 12 months no taxes are payable. You may be asked for receipts to prove ownership and date of purchase.

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HOW DO I ARRANGE A PICKUP.

You can either phone Jetta Excess Baggage the day before -Monday to Friday - before 4 pm. (1600 hours) or use our online booking service- Book Online . Jetta Excess Baggage will phone after 4 pm (1800 hours) and advise the pickup time for the following day. If you are not home we will endeavor to a leave a message so please ensure that you phone back to our office to confirm the pickup time.

Please ensure that you have everything packed up, sealed and labeled when our driver arrives. For health and safety reasons that the maximum weight per piece must be under 30 kilograms. Remember that you probably have to lift your baggage once you have cleared customs yourself at the destination.

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CAN I BRING MY BAGGAGE TO JETTA EXCESS BAGGAGE.

We are happy for you to bring in your baggage to our offices or just come and check us out. Our offices are open from 9am - 0900hours- to 4.30pm - 1630hours - Monday to Friday (local time).

All our offices are within 1 kilometre of the Australian City International airports. For our address please phone for a local phone call Australia Wide - 1300 300 688

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HOW DO I PACK MY THINGS.

Your baggage is going across the world, not across the street so pack accordingly. Use suitcases or good quality strong boxes or bags. Remember these are your valuable personal effects that in most cases cannot be replaced no matter how much Insurance. Use good quality boxes. Jetta Excess Baggage have their own award winning boxes available from their offices in Australia and selected places throughout Australia. USE COMMON SENSE DO NOT OVERLOAD BOXES OR BAGS . You pay by weight and not by the number of boxes you send.

Use good quality packing tape and packing material. Pack delicate things in the centre and surround with clothes or newspapers. Jetta Excess Baggage have fragile tape. Ask our driver for fragile tape.

Computers and Hi- Fi equipment - use the original boxes. If you do not have the right boxes then go to the computer or Hi-fi shop.

Bikes. Go to a bike shop and get the right size box and the inner parts of the box. Bike box too small - bike wheels stick out of box - bike box to big - wheels move around. To pack your bike properly you need to take off the front wheel and turn the handle bars sideways. The front wheel should be packed in new bubble wrap and packed inside the bike forks. Ensure all dirt and mud is removed from the bike as there maybe a quarantine inspection in the country you are travelling to. If possible get the bike shop to pack your bike .

Use professional packers for fragile items. For boxes and packing materials go to www.movingoverseas.com.au and click on ‘boxes and packing material

The last word on packing is do NOT use the red and white stripy bags - they cost $1.00/$2.00 each and are trouble as they split open and rip easily. Suitcases are designed for 20 kilogram if you pack more sometimes they burst with the bigger weights.

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CAN I USE OTHER COMPANIES CARTONS AND BOXES.

YES - We accept other companies cartons and boxes. Make sure you use good quality cartons and boxes. If second-hand cartons ensure old names are blanked off.

Supermarket boxes are usually light weight boxes for groceries so be selective if you use these. Do not use polystyrene boxes or fruit boxes.

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WHAT SHOULD I NOT PACK.

You will be surprised that some common items are not allowed on aircraft - remember you might be on the same aircraft.

Dangerous goods are totally unacceptable please see - Dangerous Goods

You will be signing a statutory declaration on the Jetta Excess Baggage Shippers letter of Instruction which places the onus on you the shipper, for dangerous goods.

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HOW DO I LABEL MY BAGGAGE.

Ensure that all items are clearly labeled both inside and outside in English. Every item must have name and address including country of destination. You may use the local language on additional labels. Name and address labels are available from your travel agent or airlines. Usually labels are with your airline ticket - if not ask either your travel agent or Airline for baggage labels.

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HOW MUCH WEIGHT SHOULD I PACK PER ITEM.

We suggest if you cannot lift your baggage then how can our driver lift your baggage and most important of all when you arrive at your destination how do you pickup from the airport of destination. For Health and Safety reasons we suggest that no more than 30 kilograms (60 pounds) be packed per item .

Use common sense when you pack you only pay for weight and not the number of pieces.

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DO I SEAL MY BAGS BOXES OR CARTONS.

YES - We do not need to know or see what is inside. All baggage is subject to x-ray examination and search if necessary. Jetta Excess Baggage or the International Airline will not open your baggage unless you are present. However, customs in any airport have the right to inspect without you present. Jetta Excess Baggage security seal all baggage in their offices prior to despatch overseas.

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SHOULD I NUMBER THE ITEMS OF BAGGAGE.

YES - for more than one piece you should number each piece in case customs want to inspect at destination. Also see packing list - Packing List.

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SHOULD I DO A PACKING LIST.

You should complete a packing list of what you have packed and also for customs at the destination might require a packing list. See... Packing List. Jetta Excess Baggage do not require the packing list unless there is extra Insurance required.

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DO JETTA EXCESS BAGGAGE CHARGE BY VOLUME OR BY WEIGHT .

Experience has found that nearly all baggage is by weight only. International airlines have a volume requirement of 167 kilograms per cubic metre or whatever is the greater. This is very confusing but rest assured unless you have a surf ski, surf board, boxes of feathers or egg cartons do not worry about volume charges. Should you require any further information please contact Jetta Excess Baggage - baggage@jetta.com.au - or our local office.

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WHAT FORM OF PAYMENT DOES JETTA EXCESS BAGGAGE ACCEPT .

We accept cash -of course - and most major credit cards - American Express, Visa, Mastercard and Bankcard. Jetta Excess Baggage offices also accept E.F.T.P.O.S.. Sorry, we do not accept cheques as most customers are leaving for overseas and close their bank account.

Payment of baggage outside metro areas of capital cities we suggest payment by credit card or by money order from any Australian post office.

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CAN I SEND MY BAGGAGE FREIGHT COLLECT - C.O.D.

International Airlines rules are, they will not accept freight collect for personal effects. Jetta Excess Baggage have negotiated very good rates with all International Airlines.

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HOW DO WE KNOW WHAT YOUR BAGGAGE WEIGHS

Jetta Excess Baggage vans in metro areas of Melbourne, Sydney, Brisbane, Adelaide, Perth as well as some provincial centres in Australia have the latest digital weighing scales for the weighing of baggage. Our portable office comes to you.

Outside these areas we have a vast network of couriers that bring the baggage back to the nearest Jetta Excess Baggage office. We then advise what the weight is when it arrives at our office.

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WILL JETTA EXCESS BAGGAGE ACCEPT BAGGAGE IF NOT PROPERLY PACKED.

The discretion is with our drivers on pickup or if you bring it in to a Jetta Excess Baggage office we will advise. Remember your baggage is travelling around the world and not across the street so pack accordingly.

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HOW DO I COMPLETE THE JETTA EXCESS BAGGAGE CONNOTE /SLI.

Please see... Jetta Form or Connote/Shippers Letter of Instructions. All information must be completed in English

The left side of our Jetta Excess Baggage Connote / Shipper letter of instruction (S.L.I.) you complete your name, address and phone number of where you are currently living and the date of departure.

The right side of the Jetta Excess Baggage Connote/ S.L.I. you complete your name, address and phone number of where you are going and the date of arrival at the destination. If you do not complete the arrival date we will send your baggage straight away and if your baggage arrives early then storage may be payable at destination.

Please ensure you complete both the departing and arriving phone numbers. We are not allowed to accept care of the destination airport for security reasons.

The insurance question is whether you need additional insurance or take the airline insurance of USD $20/kg if lost. Remember the best insurance is pack you items well using good quality boxes and materials.

Credit card details may be completed including the expiry date and signature. Our driver will check all details and the signature.

The dangerous goods question should not be completed until our driver has shown the dangerous goods information. Please see ... Dangerous Goods.

The Jetta Excess Baggage connote should be signed and dated

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SECURITY

Jetta Excess Baggage are an approved and regulated cargo agent with the Australian Department of Transport. The current regulations advise that all baggage must be held in a secure store until baggage is sent overseas.

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DO JETTA EXCESS BAGGAGE SECURITY SEAL .

Jetta Excess Baggage security seal all items before despatch overseas. Our offices also have banding facilities.

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DOES JETTA EXCESS BAGGAGE HAVE SECURE STORAGE.

YES - We do have free secure storage available for a nominal time for baggage that is leaving Australia. We are not a storage depot but a baggage company. Please check with Jetta Excess Baggage should you require further information.

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INSURANCE .

All baggage is insured with the International Airlines for loss for USD $20 per kilogram . Any claim must be made at the destination airport via the airline nominated.

Jetta Excess Baggage also have additional Insurance cover. Please contact Jetta Excess Baggage for more information.

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DO JETTA EXCESS BAGGAGE DO SEAFREIGHT.

NO- Jetta Excess Baggage specialise in baggage by air.

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IS IT CHEAPER BY AIR THAN BY SEA

Experience has found when sending from Australia that up to 100 kilograms is cheaper by air than sea. Sea cargo is cheaper - port to port- but the handling charges, port charges and local charges at destination are usually very expensive. Usually you are not able to clear customs yourself and need a customs agent. When you weigh up all the extra charges by sea cargo, air is usually cheaper.

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DO JETTA EXCESS BAGGAGE DO GENERAL CARGO, LIVE ANIMALS AND PERISHABLE CARGO .

NO - Jetta Excess Baggage specialise in Baggage by air but we are able to recommend reliable companies who we have dealt with over many years.

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DO WE OFFER DISCOUNTS TO INTERNATIONAL STUDENTS?

YES - Provided you have a valid current student card from an Australian University some Airlines offer Jetta Excess Baggage reduced baggage rates to some destinations. Please check with Jetta Excess Baggage.

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ARE THERE SPECIAL CUSTOMS FORMS FOR INTERNATIONAL STUDENTS

YES - Singapore Students - require Singapore Customs GST form which is available from our web site...Singapore GST Form. This form is for Singapore customs.

Malaysian Students - require special customs form to be completed and signed by the International section of the University see ... Malaysia Customs Form.

Indonesian Students - Are required to go to the Indonesian Consulate to complete all forms before leaving Australia

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ARE JETTA EXCESS BAGGAGE MEMBERS OF ANY ASSOCIATIONS

YES, we are -

Allied Members of Australian Federation of Travel Agents (AFTA)

See Web site www.afta.com.au

Members of the Australian Federation of International Forwarders.

See Web site www.afif.asn.au

FASTAIR CONSOLIDATORS are our fully owned associate company and are members of International Air transport Association (IATA)

See Web site www.iata.org

Self Storage Association

See Web site www.selfstorage.com.au

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DO JETTA EXCESS BAGGAGE HAVE ASSOCIATES IN UNITED KINGDOM

YES – Please see our other website www.excessbaggage.com.au for our associates overseas.

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DO JETTA EXCESS BAGGAGE HAVE ASSOCIATES IN UNITED STATES AND CANADA

YES – Please see our other website www.excessbaggage.com.au for our associates overseas

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DO JETTA EXCESS BAGGAGE HAVE ASSOCIATES IN NEW ZEALAND .

YES - Our associates in New Zealand are Jetta Express New Zealand. Their web site – www.jetta.co.nz and their free call phone within New Zealand is 0800 300 688. Ask Jetta Excess Baggage for a leaflet.

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DO JETTA EXCESS BAGGAGE HAVE ASSOCIATES IN OTHER COUNTRIES.

YES- We are able to service most countries. Please check with www.excessbaggage.com.au for details.

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HOW LONG HAS JETTA BEEN OPERATING.

Jetta started in Melbourne, Australia in 1988 as a general freight forwarder specialising in air cargo from South East Asia and export of perishable cargo.

From 1994 onwards Jetta Express has specialised in Excess/Unaccompanied Baggage throughout Australia and continues to the market leader.

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RECOMMENDATIONS OF JETTA EXCESS BAGGAGE BAGGAGE SERVICE

Ring the airlines, see your travel agent or ask your University for our leaflet.

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WHAT IS THE SMALLEST BAGGAGE CONSIGNMENT THAT JETTA EXCESS BAGGAGE WILL ACCEPT.

We have a minimum of 15 kilograms and for anything below this you are charged for 15 kilograms. We suggest that if you have under 15 kilograms it is best to send with Australia Post. See web site www.auspost.com.au

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WHAT IS THE LARGEST CONSIGNMENT

We have had many over the years but the one that stands out is for the diplomat who returned home from Australia after 3 years in Australia with over 1,350 Kilograms of baggage by air including his 3 sets of golf clubs and birdcage (no bird inside).

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WHAT WAS THE MOST UNUSUAL CONSIGNMENTS OF BAGGAGE

Every day brings something different but most unusual would be -

- The Olympic kyak for Christchurch, New Zealand. We were told it was 3.1 metres long and arrived at our office after the customer left for New Zealand. Actually was 3.8 metres long - too long for the Boeing 767 aircraft that serviced Christchurch. We had to wait for 6 weeks before for an additional special flight to Christchurch.

- The German couple with two B.M.W. Endro Special Motor Bikes who were on a 2 year around the world trip and had been ridden from Germany via Europe, Africa , Middle East Asia, Perth, Darwin to Melbourne and then off to United States via New Zealand.

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WHERE IS THE MOST UNUSUAL PLACE

We cover all over the world but the most unusual place and the only one consignment ever was to ...Reykjavik in Iceland.

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IS THERE GST ON BAGGAGE FOR OVERSEAS DESTINATIONS?

There is NO GST on baggage sent overseas, or for export out of Australia.

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